Overview

Rwanda has made significant achievements in the transportation sector by ensuring the provision of adequate transport services, door-to-door mobility and accessibility of people and goods which is key to economic growth.

The law establishing RURA gives it a mandate to ensure that transport services are available throughout the country to meet, in transparency, all reasonable demands of all natural persons and organizations. 

RURA is also responsible for issuing and renewing licenses and authorizations for transport service operations, planning of routes and terminals, monitoring of service levels and enforcement of transport service regulations.

The regulated transport sector in Rwanda consists of road transportation of persons and goods with focus on public transport services using buses and cross border buses, motorcycles transport services, school buses transport services, taxi cabs transport services, rental vehicles transport services, transportation of goods vehicles services. 

The authority regulates also inland waterways transportation of persons and goods using vessels and regulates driving school services as well as freight forwarders services. 

The regulated transport service in Rwanda used to operate in informal and uncoordinated way. 

The undertaken efforts to review, update and develop transport regulations; code of conduct, guidelines, board decisions and the enforcement of regulations resulted in creation of an environment which is conducive to investment, embrace new technologies and innovation in the sector. 

The sector is also strengthened by the effective collaboration with stakeholders, fair competition among service providers, increased in the number of licensed operator fleets which most of them belong to operator companies and cooperatives. 

The sector is also reinforced by the efficient complaints handling procedure, improved service delivery among service providers, improved transportation services offered to students, increased the number of routes in urban and rural areas and affordability of driving school services as well as improved safety and security in transport services; as well the increased significant number of large standard buses that are in operation.