Consumer Rights and Obligations
- CONSUMER RIGHTS
1. Right to Information
A consumer has a right to clear, accurate and complete facts to make an informed choice, and to be protected against dishonest or misleading information.
2. Right to Access
A consumer has a right to access to basic goods and services at a reasonable price.
3. Right to Quality of Service
A consumer has a right to be provided with high quality and reliable products and services.
4. Right to Fairness
A consumer has a right to fair treatment without undue discrimination and to receive equal opportunity for access to the same type and quality of services.
5. Right to Complain
A consumer has a right to complain and to receive timely and effective redress at no cost.
6. Right to Safety and security
A consumer has a right to receive or consume products and services that adequately meet the set health and safety standards.
7. Consumer Education
A consumer has a right to education about goods and services.
A consumer has a right to privacy, security of private data and protection against unauthorized use of personal information and unsolicited communication.
9. Accurate Bills
A Consumer has a right to receive accurate, understandable and itemized billing for products and services.
- CONSUMER OBLIGATIONS
1) Payment of bills
A consumer has an obligation to pay bills when they are due.
2) Environmental protection
A consumer has the obligation to use goods and services in a manner that is not hazardous to the environment and ensure appropriate disposal of waste arising from the products and services consumed.
A consumer has the responsibility to seek information on goods and services offered.
A consumer has an obligation to be assertive and proactive in seeking redress.
A consumer has an obligation to provide truthful and accurate information.