Rwanda marks World Consumer Rights Day

Rwanda joined the rest of the world to celebrate WORLD CONSUMER RIGHTS DAY under the theme: “Trusted Smart Products.”

This event that took place on Friday March 15, 2019 at the University of Rwanda, Huye Campus was organized jointly by the Ministry of Trade and Industry together with Rwanda Utilities Regulatory Authority (RURA), University of Rwanda (UR) and Consumer’s Rights Protection Organisation (ADECOR).

The discussions for this year’s theme revolved around how best digital technology can be used in consumer rights responsive manner and set up consumer protection mechanisms in digital markets.

The celebration of this day came at the right time, as there is a need to stimulate genuine dialogue between academia, the Regulator, consumer associations, policy makers and business community on how fair and rule-based competition can be encouraged while ensuring consumer rights promotion and protection.

World Consumer Rights Day aims at promoting discussion on how to improve the quality of goods and services given to the consumer and establish trust among them.

On the occasion of this celebration, Mukamurera Venerande, the Director of Consumer Affairs Unit at RURA made the presentation on “status of competition and consumer protection in the sectors regulated by RURA”.

She also highlighted the mission of RURA in regards to consumer protection:

-          Ensure fair competition

-          Promote and protect consumer interests and rights in all regulated sectors;

-          Ensure compliance by public utilities with the provisions of laws and regulations governing the sectors in an objective, transparent and non-discriminatory manner

-          Promote and enhance general knowledge, sensitization and awareness of the regulated sectors

In a bid to ensure the consumer protection in the regulated sectors, RURA conducts regular consumer education campaigns and inspections to monitor the Quality of Service (QoS) and check whether service providers (operators) comply with laws and regulations governing the regulated public utilities.

RURA has the responsibility to ensure that all operators in the regulated sectors are doing the best for all consumers across the country.

The whole World celebrates the Consumer Rights Day every year as a way of raising global awareness about consumer rights and needs.